- Laptops & 2-in-1s
- Desktops
- Printers
- Monitors & accessories
- Support
Opening Hours & Additional Information
HP World 2003 Solutions and Technology Conference & Expo page 2 Americas Escalation Team Performance troubleshooting Ken Johnson Escalation Engineer Hewlett-Packard Company 19410 Homestead Rd. MS 4345 Cupertino, CA 95014 E-mail: ken.johnson@hp.com Phone: (408) 447-1307. Feb 27, 2021 Xfinity.com offers Customers: 128GB Google Pixel 4a 5G Smartphone (Just Black) on sale for $249.99. Shipping is free. Thanks community member nitgul for sharing this deal Note, must be a Xfi. Communicating via phone, email or chat, until the resolution of a technical issue, Following up to ensure their IT systems are fully functional after troubleshooting. Proper escalation of unresolved issues to appropriate internal teams(e.g. Software developers) or external teams (third party suppliers when the problem requires a parts. Thanks for reply, Actually we have short shipment of some part for HP MSL 6030 Library. Now we are continuously following up with vendor and local HP sales and support team since last 2 months, but there is no result.So, I want to escalate the same to higher level.Moreover I can not find anywhere escalation for the problem anywhere on website.
Computing Products for Business
- Workstations
- Business Desktops
- Business Laptops
- Business Detachables & Convertibles
- Business Tablets
- Thin Clients
- Retail Point of Sale
- Handheld Devices
- Sprout by HP
- HP 3D Scanner
- Series/Brands: HP, HP Pro, HP Elite, HP Z, HP Chrome, HP Spectre Pro
- Workstations
- Business Desktops
- Business Laptops
- Business Detachables & Convertibles
- Business Tablets
- Thin Clients
- Retail Point of Sale
- Handheld Devices
- Sprout by HP
- HP 3D Scanner
- Series/Brands: HP, HP Pro, HP Elite, HP Z, HP Chrome, HP Spectre Pro
In-Warranty or Out-of-Warranty Care Pack & Contract
021 672 4036
021 672 4036
Mon-Fri / 08:00-17:00
(except Public Holidays)
Online support: support.hp.com/za-en
(except Public Holidays)
Online support: support.hp.com/za-en
Computing Products for Home
- Home Laptops
- Home Desktops and All In One
- Home Displays
- Home Tablets
- Series/ Brands: HP Stream, Chromebook, Pavilion, Slate, Envy, Omen, Spectre
- HP Chromebook11 Supported by Google at the following link
- Home Laptops
- Home Desktops and All In One
- Home Displays
- Home Tablets
- Series/ Brands: HP Stream, Chromebook, Pavilion, Slate, Envy, Omen, Spectre
- HP Chromebook11 Supported by Google at the following link
Mon-Fri / 08:00-17:00
(except Public Holidays)
(except Public Holidays)
Printers for Professional use
- Laserjet (for professional use only)
- OfficeJet Pro 8000 Enterprise, 9100, 200, X400 and X500 series
- OfficeJet Pro 8730, OfficeJet Pro 8740, OfficeJet Pro 8218
- Business inkjet
- Designjet and Large Format Printers
- Scanjet (excluding ScanJet 200/300)
- Digital Senders
- Jet Direct
- Samsung Printers
- Laserjet (for professional use only)
- OfficeJet Pro 8000 Enterprise, 9100, 200, X400 and X500 series
- OfficeJet Pro 8730, OfficeJet Pro 8740, OfficeJet Pro 8218
- Business inkjet
- Designjet and Large Format Printers
- Scanjet (excluding ScanJet 200/300)
- Digital Senders
- Jet Direct
- Samsung Printers
In-Warranty or Out-of-Warranty Care Pack & Contract or maintenance kit replacement
021 672 4036
021 672 4036
Mon-Fri / 08:00-17:00
(except Public Holidays)
Online support: support.hp.com/za-en
(except Public Holidays)
Online support: support.hp.com/za-en
Printing Systems for Personal use/Home office
- LaserJet (for personal use/home office)
- OfficeJet,OfficeJet Pro series (except Business Inkjet series and OfficeJet Pro 8000 Enterprise, 9100, 200, X400 and X500 series, OfficeJet Pro 8730/8740/ 8218)
- Envy
- Photosmart
- DeskJet
- ScanJets 200/300
- HP fax products
- LaserJet (for personal use/home office)
- OfficeJet,OfficeJet Pro series (except Business Inkjet series and OfficeJet Pro 8000 Enterprise, 9100, 200, X400 and X500 series, OfficeJet Pro 8730/8740/ 8218)
- Envy
- Photosmart
- DeskJet
- ScanJets 200/300
- HP fax products
Mon-Fri / 08:00-17:00
(except Public Holidays)
(except Public Holidays)
- Laptops & 2-in-1s
- Desktops
- Printers
- Monitors & accessories
- Business solutions
- Support
Email Address For Hp
HP is committed to handling customer support queries and product and services complaints in a clearly defined, effective, fair and prompt manner. HP is also committed to the spirit and principles embodied in the Australian Standard for complaints handling. Our Customer Support Charter sets out how we meet this commitment to you.How to contact us
Technical Support, Sales Consultation and General EnquiriesYou may contact HP for technical support, sales consultation and general enquiries by clicking on the 'Contact HP' link found at the bottom of the HP PPS Australia home page. You will see links to 'Shopping', 'Support' and 'Company'. Click the 'Company' link, then click the 'Contact HP' link to sign in to HP's Customer Support portal and follow the instructions to log a case with your product details. After this step, you will be provided with a contact number and case reference number.You can also contact HP via WhatsApp. Links to the WhatsApp are available once you register your product using the Customer Support portal.'Complaints and ComplimentsIf you wish to make a specific complaint or compliment about your experience with HP or about HP's products or services, you may contact HP:
Hp Escalation Team Phone Number
By phone:1800 625 236 or (02) 8031 8342 8:30am – 5:30pm AEST Mon. - Fri. (excluding Public Holidays)
In writing to:
Compliments and Complaints Officer
HP PPS Australia Pty Ltd
Level 5, Building F, Rhodes Corporate Park,
1 Homebush Bay Drive
Rhodes, NSW, 2138
Australia Information we will ask you to provide should you wish to make a complaintSo that HP can support you in the most efficient way, please have the following information ready (if applicable) when you contact HP: Serial number, Product model or Software description, contact name, telephone number and email address details, location of faulty equipment, description of problem and any troubleshooting you have already performed, business impact: critical/high/medium/low, the requested remedy and any other relevant information (e.g. your helpdesk reference number).If you are calling back in relation to an existing problem please supply the HP Case Reference Number.
Compliments and Complaints Officer
HP PPS Australia Pty Ltd
Level 5, Building F, Rhodes Corporate Park,
1 Homebush Bay Drive
Rhodes, NSW, 2138
Australia Information we will ask you to provide should you wish to make a complaintSo that HP can support you in the most efficient way, please have the following information ready (if applicable) when you contact HP: Serial number, Product model or Software description, contact name, telephone number and email address details, location of faulty equipment, description of problem and any troubleshooting you have already performed, business impact: critical/high/medium/low, the requested remedy and any other relevant information (e.g. your helpdesk reference number).If you are calling back in relation to an existing problem please supply the HP Case Reference Number.
Customer Support and Complaints Resolution Process
We aim to acknowledge all customer support queries and product and services complaints received by us within 24 hours. If complaints are received in writing and a return email address is not provided, acknowledgement of your complaint may take longer. Once we have gathered sufficient information from you about the complaint in order to properly investigate and respond, we aim to notify you of a proposed resolution to your complaint within 5 working days, subject to the complexity of your complaint. If the officer who first receives your complaint is unable to determine a resolution to your complaint it will be escalated to the manager of the relevant business division or to the Customer Support Escalation Team. If this representative is unable to determine a resolution within a further 5 working days it will be escalated to the HP South Pacific Complaints Officer. HP aims to keep you informed of our progress in dealing with your query or complaint and will use its best efforts to inform you of any delays. Please note that the delivery date of the proposed resolution is outside the timeframes set out above.HP will contact you with our proposed decision. If you reject our proposed decision for a product issue, there are several external options open to you. These include contacting the Australian Competition and Consumer Commission or your local state (or territory) consumer protection agency, lodging a claim in the relevant state (or territory) small claims tribunal or seeking legal advice.Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.For further information on consumer rights visit www.consumerlaw.gov.au and www.accc.gov.au/consumerguarantees.